Frequently Asked Questions (FAQ)
Order Tracking & Updates
How do I make changes or cancel my order?
You may make revisions of your existing orders (for example Qty revision, change of delivery date etc) up to 3 working days before the delivery date. Please note that for customized products, once the Order Process has commenced, any amendment in the orders may not be entertained. If they are, it will be subjected to some administration charges. This is because the products have already been assembled/packed ready to be shipped out.
Can i cancel my order?
You may cancel your order so long as the Order Process has not commenced. Once the order process has commenced, any cancellation of order will result in cancellation charges.
Shipping
Do you provide free delivery ?
At Gift Central, we strive to give only the lowest wholesale product price to our customers. Hence, we are able to absorb the delivery charges or you can pick up the product yourself during Monday-Saturday (9am-6pm)
Ordering
How do I place an order?
Step 1: Go to the icon on Contact us and send in your ENQUIRY
Step 2: Once you have submitted the order, you will receive An ORDER ACKNOWLEDGEMENT email. Please note that this is by no means a confirmed order, it is only an acknowledgment that we received your submitted order.
Step 3: After we have checked our stocks availability & finally processed your orders, you will receive another email from us as an ORDER CONFIRMATION email. We will attach our Proforma Invoice in the email and request for payment. Kindly make payment to us through PayPal, COD, Internet-Banking
Step 4: Once we have received your payment, we will send you a final PAYMENT ACKNOWLEDGEMENT email with the Final Invoice to let you know when the delivery will be schedule.
What is the Order Processing lead time and also the Delivery lead time?
In the scenario that stocks are available, products can be prepared and packed, ready to be delivery out within 5 business days upon you receiving our confirmation order and payment. Please allow order processing lead time of 14 business days for any Customization requests. Please note that this is only the Order Processing lead time. This does not include the shipping lead time. For a good buffer, you might want to estimate delivery lead time within 7 business days
Can I place orders by phone?
We accept phone orders under special circumstances only. For example, if you do not have any access to internet connection or last minute orders or when our On-web ordering system is down. Simply call us at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours) to answer all your queries.
Do you accept last minute (lead time less than standard order processing & delivery) orders?
If there are such a situation arising and you need your products before the normal order processing and delivery lead time, please call our customer service executives at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours to answer all your queries. We will do our best to accommodate your needs and advice you from there.
Do you have a minimum-order requirement?
No, there is no minimum order requirement.
Pricing & PaymentsWhat are my payment options?
Please note that products will only be shipped out once we have received the payment. Payment can be done using PayPal, Internet-Banking, Cash-On Delivery (COD). If you are paying by Paypal or Internet-Banking, please note that we will need to receive the actual invoiced amount.
Do you impose any form of sales tax?
Apart from our Singapore based partners (whereby there will be GST charges).
Return Guarantee and Exchanges
What is your return and exchange policy?
Kindly inspect your products carefully upon receiving. We pride ourselves on providing good quality products and we sincerely hope you will be satisfied with our products. If for some reason, you are not satisfied with your products received and would like to return or exchange the products, kindly write in to us for a Return Authorization Number within 7 business days. After you have received the number, kindly pack the products back into the box safely and in the original packaging condition and are appropriately secured within the shipping box before sending it back to us. We cannot accept items for return or exchange that are not in resalable condition.
We do not refund any shipping charges occurred due to product returns or exchange to us. Also, no credit is given for lost return packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Please use a carrier that has some kind of traceable shipping procedure as we will not responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items and if everything is in order, we will send you an email with your credit note informing you the total amount due to you. Credited amount will be banked in to your bank within 5 business days. This does not include banking transaction time as different banks have different transaction times. Also, we do not cover any charges imposed to you by your bank side.
Can I return personalized items?
As these items can no longer be resold, all personalized favors and gifts are non-returnable and non-refundable.
Can I return edible items?
As these items can also no longer be resold, all personalized favors and gifts are non-returnable and non-refundable.
What if I received my order, but some items are missing?
Please inspect all products carefully when you receive your orders. If there are any missing products, simply call us at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours) to answer all your queries
What if I received my order, but some items are damaged?
For any damages to the parcels or products that your received, please inform us no later than 7 business days after the package was delivered. We can be contacted at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours)
How do I make changes or cancel my order?
You may make revisions of your existing orders (for example Qty revision, change of delivery date etc) up to 3 working days before the delivery date. Please note that for customized products, once the Order Process has commenced, any amendment in the orders may not be entertained. If they are, it will be subjected to some administration charges. This is because the products have already been assembled/packed ready to be shipped out.
Can i cancel my order?
You may cancel your order so long as the Order Process has not commenced. Once the order process has commenced, any cancellation of order will result in cancellation charges.
Shipping
Do you provide free delivery ?
At Gift Central, we strive to give only the lowest wholesale product price to our customers. Hence, we are able to absorb the delivery charges or you can pick up the product yourself during Monday-Saturday (9am-6pm)
Ordering
How do I place an order?
Step 1: Go to the icon on Contact us and send in your ENQUIRY
Step 2: Once you have submitted the order, you will receive An ORDER ACKNOWLEDGEMENT email. Please note that this is by no means a confirmed order, it is only an acknowledgment that we received your submitted order.
Step 3: After we have checked our stocks availability & finally processed your orders, you will receive another email from us as an ORDER CONFIRMATION email. We will attach our Proforma Invoice in the email and request for payment. Kindly make payment to us through PayPal, COD, Internet-Banking
Step 4: Once we have received your payment, we will send you a final PAYMENT ACKNOWLEDGEMENT email with the Final Invoice to let you know when the delivery will be schedule.
What is the Order Processing lead time and also the Delivery lead time?
In the scenario that stocks are available, products can be prepared and packed, ready to be delivery out within 5 business days upon you receiving our confirmation order and payment. Please allow order processing lead time of 14 business days for any Customization requests. Please note that this is only the Order Processing lead time. This does not include the shipping lead time. For a good buffer, you might want to estimate delivery lead time within 7 business days
Can I place orders by phone?
We accept phone orders under special circumstances only. For example, if you do not have any access to internet connection or last minute orders or when our On-web ordering system is down. Simply call us at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours) to answer all your queries.
Do you accept last minute (lead time less than standard order processing & delivery) orders?
If there are such a situation arising and you need your products before the normal order processing and delivery lead time, please call our customer service executives at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours to answer all your queries. We will do our best to accommodate your needs and advice you from there.
Do you have a minimum-order requirement?
No, there is no minimum order requirement.
Pricing & PaymentsWhat are my payment options?
Please note that products will only be shipped out once we have received the payment. Payment can be done using PayPal, Internet-Banking, Cash-On Delivery (COD). If you are paying by Paypal or Internet-Banking, please note that we will need to receive the actual invoiced amount.
Do you impose any form of sales tax?
Apart from our Singapore based partners (whereby there will be GST charges).
Return Guarantee and Exchanges
What is your return and exchange policy?
Kindly inspect your products carefully upon receiving. We pride ourselves on providing good quality products and we sincerely hope you will be satisfied with our products. If for some reason, you are not satisfied with your products received and would like to return or exchange the products, kindly write in to us for a Return Authorization Number within 7 business days. After you have received the number, kindly pack the products back into the box safely and in the original packaging condition and are appropriately secured within the shipping box before sending it back to us. We cannot accept items for return or exchange that are not in resalable condition.
We do not refund any shipping charges occurred due to product returns or exchange to us. Also, no credit is given for lost return packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. Please use a carrier that has some kind of traceable shipping procedure as we will not responsible for damaged or lost return packages.
How long before I receive my refund?
After we receive your package and inspect the items and if everything is in order, we will send you an email with your credit note informing you the total amount due to you. Credited amount will be banked in to your bank within 5 business days. This does not include banking transaction time as different banks have different transaction times. Also, we do not cover any charges imposed to you by your bank side.
Can I return personalized items?
As these items can no longer be resold, all personalized favors and gifts are non-returnable and non-refundable.
Can I return edible items?
As these items can also no longer be resold, all personalized favors and gifts are non-returnable and non-refundable.
What if I received my order, but some items are missing?
Please inspect all products carefully when you receive your orders. If there are any missing products, simply call us at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours) to answer all your queries
What if I received my order, but some items are damaged?
For any damages to the parcels or products that your received, please inform us no later than 7 business days after the package was delivered. We can be contacted at (65) 8484 2404 or email to [email protected] Our customer care executives are available Monday to Friday from 9AM to 6PM (UTC/GMT +8 hours)
